General Overview

Where do I get help using Blackboard?

How do my students get Blackboard help?

Is there a Blackboard Instructor Manual I can bookmark?


Where do I get help using Blackboard?

Faculty and Graduate Teaching Assistants can contact the Instructional Technology Lab (ITL). We are located in Gelman Library Room B05 (basement level). Our walk-in hours are:

  • Mondays & Tuesdays, 10 am to 3 pm
  • Wednesdays & Thursdays, 1 pm to 6 pm
  • All other times by appointment

Back to top


How do my students get Blackboard help?

For Blackboard assistance students can consult the Student Blackboard FAQs or contact the GW Division of IT at (202) 994-4948.

Additionally, The Official Blackboard Help SiteFAQs, and a variety of short video tutorials are available from Blackboard.

Back to top


Is there a Blackboard Instructor Manual I can bookmark?

A variety of guides in video and PDF format are available in Blackboard. After logging in, click on Blackboard Guides along the top of the screen. 

Blackboard also offers a searchable Blackboard Help Site.

Back to top

Quick Links

Faculty Guides